Our help section is designed to give you quick answers to help you troubleshoot common problems through a series of short F.A.Q.s (frequently asked questions) and other resources.
Shopping Cart, Payments and Checkout
Why won't my payment go through on checkout?
Possible causes are:
- A misspelling in the address somewhere
- The address associated with the credit card does not match the billing address entered at checkout
- There is a daily or other “limit” on your credit (or debit) card which has been exceeded. Try calling your bank.
Do I need a PayPal account to checkout?
No. You can checkout with PayPal using a credit or debit card even if you don’t have an account with them. Just look for the credit card option.
Do you ship internationally?
We currently only ship to all U.S. States, U.S. Minor Outlying Islands, Virgin Islands (U.S.), and Puerto Rico
How long does it take to ship?
Generally most orders placed before 8am will ship that day. Orders places on Saturday or Sunday will ship on Monday (unless it’s a holiday). In most cases we ship via USPS Priority Mail which is 1 to 3 business days.
Where is my tracking number
Check your email. If you don’t see an email check your spam or junk folder. You will be sent a tracking number as soon as your order is processed on our end at around 8 or 9 am Est Monday thru Friday.
How do I send you my airgun for repair?
You can send it any way you like, but USPS (post office) is the cheapest, its fast, and if you keep your receipt you’ll have tracking. Please see How to Ship Us Your Airgun.
Why doesn't your store show my seal kit?
We don’t list all of our seal kits online, but using our custom order seal kits page will allow you to input a seal kit for any make or model of airgun.
Why doesn't your store show the parts I need?
Many of the parts we have are no longer in production, or spare airgun parts. These are not listed on the website, but you can submit a request for Custom Order Airgun Parts Here.
If nothing on this page has answered you question please feel free to contact us.